# Privacy Policy English|[Slovak](https://voilaiq.com/privacy-sk) # Privacy Policy Last updated: October 22, 2026 This document is available in English and Slovak. In case of any discrepancy, the English version prevails. This Privacy Policy explains how Oblik s. r. o. ("we", "us", "our") collects, uses and protects personal data when you use VoilàIQ (the "Service"). Operator and data controller: **Oblik s. r. o.** Doležalova 3424/15C 821 04 Bratislava – Ružinov Slovakia Company ID: 56275447 VAT ID: SK2122261174 Tax ID: 2122261174 ## 1. Data We Collect - **Account data:** name, email, company, password (hashed). - **Billing data:** processed by our payment provider — we do not store full card numbers. - **Usage data:** pages viewed, features used, searches performed within the Service. - **Brand & monitoring data:** keywords, brands and sources you configure for monitoring. ## 2. How We Use Your Data We use your data to provide and improve the Service, process payments, respond to support requests, and generate the analytics and reports you request. We do not sell your personal data to third parties. ## 3. AI Processing Some data is processed by AI models to generate sentiment analysis, summaries and reports. Our architecture cross-references AI output against our own database and source articles before presenting results, and we retain source traceability for the claims our reports make. ## 3a. Connected AI Assistants You can connect an AI assistant you use, such as Claude or ChatGPT, to your VoilàIQ account. This is available on the Coq au Vin and Champagne plans. You start the connection, approve it on our consent page, and can end it at any time. **What the assistant receives from us.** When your assistant calls a VoilàIQ tool, we send it the result of that call, for your account only: - brand and market data: the brands you track and catalog brands, competitors, media mentions (date, outlet, title, link, sentiment, short excerpt), top outlets, share of voice and history; - social data: public posts about a brand, including the public handle of their author; - AI visibility results, battle cards and charts; - your account's name, plan, role and VT balance; - for agency accounts: client names and account manager names (no contact details); - reports you start and automation rules you create, with recipients shown by name, never by e-mail address. We never send other customers' data, payment data or contact details of your colleagues. **The assistant provider is independent of us.** Once a result reaches your assistant, its provider (for example Anthropic or OpenAI) processes it under its own terms and privacy policy, which you accepted with that provider. We do not control what the provider stores, how long, or where. Its servers may be outside the European Economic Area. Connecting an assistant is your choice, and we send results to it on your instruction. **What we receive from the assistant.** Only the inputs of each tool call: for example a brand, a period, a search phrase or the text of an automation rule. We do not receive your conversation with the assistant. **What we keep, and for how long.** | Data | Why | Kept | |---|---|---| | A log of each call: tool, its inputs, result status, number of rows, VT used, the assistant's name, time | billing, resolving disputes about VT, security and abuse prevention | 12 months, then deleted | | Access tokens (stored only as hashes) | keeping the connection | access token 60 minutes; refresh token up to 90 days, replaced on each use; tokens stop working at once when you disconnect, and are deleted within 30 days | | Your consent per assistant | proving you allowed the connection | while the connection exists, and 12 months after you disconnect it | | VT ledger entries | accounting | as for billing data in §6 | Legal basis: performance of our contract with you (Art. 6(1)(b) GDPR) for the connection and its results; our legitimate interest in correct billing and security (Art. 6(1)(f) GDPR) for the call log. **How to end it.** Disconnect the assistant in VoilàIQ: open your account menu, choose AI assistants, and under Connected assistants click Disconnect. Its tokens stop working at once. You can also remove VoilàIQ in the assistant's own settings, but that removes it only on the assistant's side; to end our side, disconnect in VoilàIQ. **Your rights.** The rights in §7 and on the Your privacy rights page apply to this data too. Contact: the address in §11. ## 4. Legal Basis We process personal data on the basis of contract performance (providing the Service you signed up for), legitimate interest (improving and securing the Service), and consent where applicable (e.g. marketing communications). ## 5. Sharing With Third Parties We share data with service providers strictly as needed to operate the Service — for example, payment processors and cloud infrastructure providers. These providers are contractually bound to protect your data and use it only for the purpose we specify. ## 6. Data Retention We retain account and billing data for as long as your account is active and as required by applicable tax and accounting law thereafter. Monitoring data is retained according to your plan's history settings. Logs of calls made by a connected AI assistant are kept for 12 months and then deleted (see §3a). ## 7. Your Rights Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal data, and to object to certain processing. To exercise any of these rights, contact us using the details below. [Your privacy rights](https://voilaiq.com/privacy-rights) ## 8. Cookies We use essential cookies required for login and session management, and limited analytics cookies to understand how the Service is used. You can control cookies through your browser settings. ## 9. International Transfers Where data is transferred outside your country, we take reasonable measures to ensure it remains protected in line with this Policy. If you connect an AI assistant, results you request are sent to its provider on your instruction; that provider may process them outside the European Economic Area under its own terms. ## 10. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of material changes via the Service or by email. ## 11. Contact For any privacy-related questions or requests, contact us at [privacy@voilaiq.com](mailto:privacy@voilaiq.com).