# Terms of Service English|[Slovak](https://voilaiq.com/terms-sk) # Terms of Service Last updated: November 2, 2026 This document is available in English and Slovak. In case of any discrepancy, the English version prevails. These Terms of Service ("Terms") govern your access to and use of VoilàIQ (the "Service"), operated by Oblik s. r. o. ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms. Operator of the VoilàIQ service: **Oblik s. r. o.** Doležalova 3424/15C 821 04 Bratislava – Ružinov Slovakia Company ID: 56275447 VAT ID: SK2122261174 Tax ID: 2122261174 ## 1. The Service VoilàIQ is an AI-powered brand intelligence and media monitoring platform. We collect, process and analyze publicly available content (news, social media, and other sources) to generate sentiment, reach and reporting data about brands. ## 2. Account Registration You must provide accurate information when creating an account and are responsible for keeping your login credentials secure. You are responsible for all activity that occurs under your account. ## 2a. Business customers only The Service is intended exclusively for businesses and organizations acting in the course of their trade, business or profession. By creating an account you confirm that you are not acting as a consumer. Paid plans require the details of the company or organization on whose behalf the account is used. An individual may use the Service only on a seat assigned by an organization or educational institution that holds the license; in that case the organization or institution is the customer, and the individual must comply with these Terms when using the Service. ## 3. Subscription & Billing Paid plans are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). By subscribing, you authorize us to charge your payment method automatically at the start of each billing period until you cancel. Full details on how recurring charges work are described in our [Recurring Payment Terms](https://voilaiq.com/recurring-payments). You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; we do not provide partial refunds for unused time unless required by law. If you close your account, your subscription is canceled immediately when you confirm the closing; the unused part of the current billing period is not refunded unless required by law. **Brand claim reward.** An account whose claim of a connection to a brand has been confirmed by VoilàIQ, and which has paid at least one subscription invoice, receives a one-time discount on its next subscription invoice equal to the monthly price of the Le Café plan, excluding VAT, valid at the time the discount is applied. The reward is granted once per account, regardless of the number of brands claimed. It cannot be exchanged for cash, VoilàIQ Tokens or any other benefit, and lapses if the account is closed before it is applied. VAT is calculated on the invoice amount after the discount. ## 4. Acceptable Use - Do not use the Service to violate any applicable law or third-party right. - Do not attempt to reverse-engineer, scrape, or resell the Service without our written consent. - Do not use the Service to generate misleading, defamatory or unlawful content about third parties. ## 5. Intellectual Property The Service, including its underlying software, models and design, is owned by Oblik. You retain ownership of the brand data and content you submit; you grant us a limited license to process it in order to provide the Service to you. ## 6. AI-Generated Content Reports, sentiment scores and summaries are generated with the help of artificial intelligence, cross-referenced against our underlying database and source articles wherever possible. Outputs are provided for informational purposes and should be reviewed before being used for business-critical decisions. ## 7. Disclaimer of Warranties The Service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement. ## 8. Limitation of Liability To the maximum extent permitted by law, Oblik shall not be liable for any indirect, incidental or consequential damages arising from your use of the Service. ## 9. Termination We may suspend or terminate your access if you materially breach these Terms. You may stop using the Service and cancel your subscription at any time. ## 10. Governing Law These Terms are governed by the laws of the Slovak Republic. The courts of the Slovak Republic competent according to the registered seat of Oblik s. r. o. have jurisdiction. ## 11. Changes to These Terms We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms. ## 12. Educational licenses Educational institutions (schools, universities, research institutions) are eligible for reduced pricing. An institutional license is priced per seat, with the price set on request. The institution assigns the seats to its students and teaching staff and remains the customer for all of them. Seats cannot be bought by individuals. ## 13. Political, governmental, religious and international organizations *In short: these organizations need a Special License — on request directly, or at a fixed 2× price through a VoilàIQ agency. We may decline anyone without a reason.* Political parties and political organizations, state and governmental bodies and agencies, religious organizations, and international (intergovernmental and supranational) organizations (together, "Special Organizations") may use VoilàIQ only under a Special License. Use of the standard plans for the needs of a Special Organization is prohibited, whether directly or through an affiliated entity. A Special License is available in two ways: **(a) Directly.** Price on request; the minimum is twice the regular price of the corresponding plan for smaller organizations and higher for large ones. Minimum term three months. **(b) Through a VoilàIQ agency account.** An agency may add a Special Organization as a client at a fixed price of twice the regular price of the corresponding plan, regardless of the organization's size, with no further negotiation. The agency declares the client's status when adding it; the client is activated after our approval. The agency is responsible for the accuracy of its declarations. VoilàIQ reserves the discretionary right to decline any Special Organization, directly or as an agency client, without giving a reason. A guaranteed price is not a guarantee of acceptance. If a Special Organization is found to be using a standard plan, or is added by an agency as a regular client, we may block that client or account without refund. For agency accounts, blocking applies to the client concerned, not to the agency's other clients, unless the misdeclaration was repeated or deliberate. A blocked client or account may be reactivated only at our discretion and only after advance payment equal to 24 monthly Champagne payments at the regular (non-launch) monthly price in force at the time of reactivation. ## 14. Use of the VoilàIQ name and attribution *In short: you can use the data in any lawful business, and you are welcome to cite VoilàIQ publicly — except for brands in Restricted Sectors.* You may use data, reports and exports from VoilàIQ for your internal purposes in any lawful business. You may also attribute VoilàIQ publicly — cite VoilàIQ as a source, and use our name or logo in press releases, advertising, promotional or PR material, websites or social media — for any brand you track, with one exception. This attribution license is not granted for brands in Restricted Sectors: gambling and betting, adult entertainment and nightlife, tobacco and vaping, cannabis and other psychoactive products, weapons, defense and private military services, cryptocurrency and high-risk financial services, and the Special Organizations in §13. We may amend the list of Restricted Sectors at any time. Classification is based on the sector of the brand being tracked, not on the content of the articles. For brands in Restricted Sectors, reports and exports carry no VoilàIQ branding and are delivered for internal use only. Public attribution in breach of this section is a material breach under §9. ## 15. Contact Questions about these Terms? Contact us at [support@voilaiq.com](mailto:support@voilaiq.com).