AI Credit Terms & Pricing

This document is available in English and Slovak. In case of any discrepancy, the English version prevails.

Oblik s. r. o.

This document of Oblik s. r. o., Company ID (IČO): 56275447, VAT ID: SK2122261174, Tax ID (DIČ): 2122261174, registered at Doležalova 3424/15C, 821 04 Bratislava – Ružinov, Slovak Republic, e-mail: [email protected] (hereinafter the "Provider"), governs the terms of use of AI credits (VoilàIQ Credits) within the VoilàIQ service, together with the current price list for features billed through credits.

1. What VoilàIQ Credits Are

1. A VoilàIQ Credit is the Provider's internal billing unit, used to charge for AI features of the Service beyond the quota included in the selected subscription plan (Liberté, Le Café, Coq au Vin, Champagne).
2. Purchasing VoilàIQ Credits is not required for regular use of the Service. Every subscription plan already includes a corresponding quota of AI features within its monthly price. VoilàIQ Credits are intended solely for Users with more intensive usage, whose needs exceed the included quota, and only become active once the User has fully used the quota included in their plan.
3. A VoilàIQ Credit is not directly tied to, nor equivalent to, the unit of measurement (token) of any third-party artificial intelligence technology provider used by the Provider in the background of the Service. The value and consumption of VoilàIQ Credits is determined solely by the Provider, independent of any changes in the technology or providers the Provider uses to deliver the Service.
4. The Provider reserves the right to change the technology/provider underlying the AI features of the Service without affecting the value or functioning of a User's already-purchased VoilàIQ Credits.

2. Purchasing VoilàIQ Credits

1. Users may purchase VoilàIQ Credits in any quantity, with no predefined packages.
2. The minimum amount per purchase is €10.
3. Purchased VoilàIQ Credits do not expire — they remain valid until used, with no time limit.
4. Purchases are made through the User's account within the Service, with the amount confirmed before payment.

3. Credit Consumption by Action Type

The number of VoilàIQ Credits consumed per individual action depends on the type and scope of that action, as shown in the table below. The exact number of credits for a specific action is always shown to the User before confirmation, so the User knows the cost in advance before performing the action.

4. Changes to the Price List and Consumption Table

1. The Provider reserves the right to periodically adjust the price per VoilàIQ Credit and/or the number of credits required for a given action, in accordance with the actual costs of providing the Service.
2. Any change to the price list or consumption table is published in advance on this website and applies to future purchases and future consumption of VoilàIQ Credits — already purchased, unused credits retain their value until the account is permanently deleted and may be used under the consumption table in effect at the time of use, unless the new table is more favorable to the User, in which case the more favorable version applies.

5. Refunds

Rules on refunds for unused and used VoilàIQ Credits are governed by the Provider's Complaints Policy (available at voilaiq.com/complaints), Article VIII, points 2(a) and 2(b).

Credit created by a change of plan is not paid out. It can only be used towards VoilàIQ invoices and lapses when the account is deleted.

6. Limitation of Liability

Provisions on limitation of liability for AI-generated content, including content generated using VoilàIQ Credits, apply in accordance with the Provider's Complaints Policy, Article IV.